Privacy Policy Terms & conditions

Terms & Conditions

Www.smartarena.eu is the online store of exhibition and distribution of products through the Internet of the Greek company "SMARTARENA.EU.", Located at 141 Agiou Dimitriou, Thessaloniki, Prefecture of Thessaloniki, Region of Central Macedonia, in Greece (TIN: 117887714 . / Δ.Ο.Υ:… ΙΩΝΙΑΣ ). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of SMARTARENA.EU, located at www.smartarena.eu

Make sure you agree to the following terms and conditions because your transaction with us through the above website www.smartarena.eu is governed by the following terms and your transaction with us implies acceptance of these terms.

1. GENERAL TERMS

SMARTARENA.EU reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. SMARTARENA.EU undertakes the obligation to inform the users for any modifications. It is clarified that the change of terms does not occupy orders that you have already placed.

2. INFORMATION & PRODUCTS PROVIDED

SMARTARENA.EU is committed to the completeness and validity of the information provided on its website www.smartarena.eu, both in terms of the existence of the essential characteristics that are described on a case-by-case basis for each product it has, as well as the accuracy of the data. concerning the services provided, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

3. LIMITATION OF LIABILITY

SMARTARENA.EU guarantees the timely information of the final consumers about their non-availability. The SMARTARENA.EU online store is not responsible for any technical problems that may occur to users when attempting to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. SMARTARENA.EU also has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

4. INTELLECTUAL PROPERTY RIGHTS

The website https://www.smartarena.eu is the official website of SMARTARENA.EU. All content on the websites, posted by SMARTARENA.EU, including images, graphics, photos, drawings, texts, texts, services and products are the intellectual property of SMARTARENA.EU and are protected under the relevant provisions of Greek law, European law and of international conventions. The names, images, logos and insignia representing SMARTARENA.EU and / or its online store and / or third parties affiliated with them as well as their products or services, are exclusive marks and insignia of SMARTARENA.EU or / and www.smartarena.eu and / or the above third parties and are protected by Greek, EU and international trademark and industrial and intellectual property laws and unfair competition.

In any case, their appearance and display on the website www.smartarena.eu should in no way be construed as a transfer or assignment of their license or right of use.

5. USER OBLIGATIONS

The users of the website www.smartarena.eu accept that they will not use them and the online store of SMARTARENA.EU for sending, publishing, sending by e-mail or other means of any content that is illegal, harmful, threatening, offensive, annoying , defamatory, defamatory, obscene, obscene, libelous, violates the privacy of others, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or infringes any patent, trademark, trade secret, copyright or other proprietary rights of third party accounts, contains or any other code files or programs designed to interrupt, cause damage, destroy, or obstruct the operation of any computer software or hardware, whether intentionally or unintentionally, in violation of applicable Greek and Community law and its provisions, may interfere with third parties by any way and any content is used to collect or store users' personal data.

6. SECURITY

SMARTARENA.EU recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the SMARTARENA.EU Online Store is achieved by the following methods:

Customer Identification

The passwords used for your identification are two: the Password (e-mail or username) and the Personal Secret Security Code (password), which every time you enter them provide you with absolute security access to your personal information.
Allows you to change your Personal Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of SMARTARENA.EU is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords.

Ensuring the Privacy of the Transfer of Your Personal Data

To ensure the confidentiality of data transfer, we use the SSL-128bit encryption protocol. The system has been certified by Let’s Encrypt, a company that specializes in transaction security.

Automatic Disconnection

If there is no activity for 30 minutes, the members of the online store of SMARTARENA.EU are automatically disconnected.

Controlled Access (firewall)

Access to SMARTARENA.EU systems (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and company information.

Encryption

The SMARTARENA.EU system first decrypts the information it receives using the same key (predefined when you start connecting to the service) and then processes it. SMARTARENA.EU systems send you information following the same encryption process.

Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is 128-bit SSL encryption.

Encryption is essentially a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. When ordering and if the user / customer has logged in with his username and personal password in the online store of SMARTARENA.EU, all communication between your computer and the systems of SMARTARENA.EU is encrypted using a 128bits key. That is, every time you send information to the system, your browser first encrypts it using a 128-bit key and then sends it to the system.

The SMARTARENA.EU system first decrypts the information it receives using the same key (predefined when you start connecting to the service) and then processes it. SMARTARENA.EU systems send you information following the same encryption process.

Confidentiality of Transactions

Confidentiality is self-evident. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to SMARTARENA.EU is confidential and SMARTARENA.EU has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your orders and requests.

SMARTARENA.EU does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.

In the event that SMARTARENA.EU uses third parties to support its systems, it takes care to ensure confidentiality.

Subject to the provisions of Chapter 7 hereof, relating to Personal Data, you may request any information held about you as well as their correction in the event that you can substantiate an error.

For your own safety, you should also treat all information provided through the service as confidential and confidential and do not disclose it to third parties.

7. PROTECTION OF PERSONAL DATA

When you visit the pages of www.smartarena.eu you may be asked to provide your personal information about you (name, surname, email address, shipping address, etc.) as a rule to process your orders or for to provide our services. Any personal data that you declare anywhere on the pages and services of the website www.smartarena.eu, are kept solely for reasons related to your transactions with us, the improvement of the services provided and the operation of the respective service and not may be used by any third party (except where provided by law to the competent authorities only).

In any case, the employees of SMARTARENA.EU who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure has been taken to secure your data. Your personal information in extremely rare and special cases may be disclosed to companies cooperating with SMARTARENA.EU, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information are not subject to any illegal processing.

For any question or suggestion or statement related to these issues please contact us at sales@smartarena.eu

At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

At mrled.gr we consider it important to know what cookies are used on our website. Our goal is the correct information and protection but also the best navigation experience on our website. For this reason we use cookies for the best possible operation of the store, the correct browsing, connection and movement of the pages as well as for the provision of advertising content based on your interests and needs.

Cookies are also used to analyze how visitors use our website, how they browse or if they encounter a problem so that we can fix it. All information collected by these cookies is anonymous and is used only to improve the structure and content of the website. Cookies are stored on your computer and can be removed at any time. In each Browser either in Settings or in Privacy and Security you will find your navigation history where you can delete it. After removing the cookies it is possible that you will need to reset your preferences or you will need to log in again. Cookies are completely secure and do not store email addresses or phone numbers.

Cookie Categories:

a) Absolutely necessary Cookies: These cookies are necessary for the proper operation of our website but also for you to be able to browse it and use its features, such as access to secure areas of the website. Without these cookies some of the services and functions of the website, such as shopping cart or electronic payment, can not be routed.

b) Performance Cookies: These cookies collect information about how visitors use the website, for example which pages they visit most often, and whether they receive error messages from websites. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and therefore anonymous. They are only used to improve the way a website works.

c) Functionality Cookies: These cookies allow the website to remember the choices you make (such as the username or the area in which it is located) and provides more personalized functions. These cookies may also be used to remember the changes you have made to the website or to provide the services you have requested, or the use of social media. The data collected by these cookies may be anonymous and they may not be able to track your browsing and activity on other websites.

d) Targeting / Advertising Cookies: These cookies are used to provide more relevant ads and your interests. They are also used to send targeted advertising or promotions, to limit the number of ads displayed, and to help measure the effectiveness of advertising campaigns. They are usually placed to remember your visit to a website and share this information with other marketing channels.

8. PURCHASE OF PRODUCTS

On the shelves of our online store you can find over 1,000 IT and telecommunications products.

To facilitate your search, we have divided our products into 6 main categories. Each category also has a subcategory tree, which appears in the horizontal bar of your screen.

Our goal is to reach the final product with 3 clicks. In case you are looking for something specific, use the "smart" search, which will lead you directly to your specific choice.

SMARTARENA.EU makes every effort to provide high quality services. However, cases of errors in prices and minor product features can not be ruled out and it can not be guaranteed that there will be no downtime of the website or "human" errors when updating / indicating the price of a product. For the safety and effectiveness of your purchases we call if

Find out if a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order contact the Customer Service Department at 2311112019 or via e-mail of the website.

We also recommend that before you make purchases from our online store, you visit the section Ordering Methods & Terms of Use, where you will find useful information about the process and how to purchase products.

After registering your order you will receive an automated e-mail which will state the details of your order. From this point the contract between us is concluded.

As your order progresses you will receive a series of automated emails, which will report the progress of the order. These messages address the following steps:

Order processing: When your order has been received by a partner of our company who checks it for correctness.

Completed: The products of the order have been collected and have been shipped to your place.

Canceled: Your order has been canceled following your request or unable to contact you to confirm.

Call waiting: This confirms that the order has been received by a partner of our company for processing and should be preceded by a telephone call to ensure that your order is valid. In this case, your products are blocked on your behalf from the moment your order is placed: call waiting up to 9 hours in total.

In case there is a pending issue in your order then a corresponding e-mail and / or sms will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site.

There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these e-mails can reach you and keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. Your products are delivered as soon as possible and in any time not exceeding thirty days from the conclusion of the contract. Exceptions are products with Delivery status (status) Pre-orders, Expected Soon and Upon order, for which there is a separate delivery update.

9. RIGHT OF WITHDRAWAL FOR DISTANCE PURCHASES

In case of purchases you make remotely (eg via the Internet), you can return a product and we will pay the price if you notify us in writing via the contact form https://www.smartarena.eu/forma-epistrofis-proionton. html or by calling the Customer Service Department at 2311112019 within 14 calendar days of receiving the product from you or from a third party that you indicate. In case you order a batch of products, the deadline starts at the moment you receive the last product of the batch or with the completion of the last delivery in case of periodic benefits. By exercising the withdrawal you are obliged to return the product to us in its original excellent condition in which it was delivered to you or to provide us with clear and indisputable proof that you have sent it safely within 14 calendar days from the exercise of the right of withdrawal by you and within within the same period we are obliged to return to you any amounts you have paid us using the method of payment which you have chosen to pay us the price. In case you have paid with a payment card, we immediately proceed to the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us.

The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary for the determination of the nature, characteristics and function of the goods. We will not be liable and we will not compensate the consumer nor will the withdrawal produce results in case the damage to the goods has been caused by the fault of the consumer or in case of use which exceeds what is necessary to determine the nature, characteristics and operation of the goods.

In any case, the products you wish to return must be accompanied by the necessary original legal documents and the original receipts. The shipping costs of the return of the product are not covered by SMARTARENA.EU and are borne by the customer.

You are not entitled to withdraw in the cases of article 3b of law 2251/94 and in any other case that this provides

11. CANCELLATION OF ORDER

Without limitation of the Withdrawal provisions of Article 9, the cancellation of the order can be done in the following cases: Before the order is completed, during the electronic ordering process you can "back" and remove the quantities of products from the your cart by clicking the "Remove" button. If the online order has been completed but the product has not been shipped yet, you can call 2311112019 and one of our partners will undertake the cancellation of your order. Upon receipt of the product, call us at 2311112019 or contact us via the email form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options. In case your order has already been invoiced and you wish to cancel it, then contact the Customer Service Department at 2311112019 and provide the details of your order. However, the status of the order will not change on your account page.

12. METHODS OF PAYMENT

a) Payment by Credit Card:

Credit Card Payment: The SMARTARENA.EU online store accepts all Visa, Mastercard, credit cards. Your transactions in our online store are protected by top online security systems (SSL-256 bit and digital certification from Viva wallet) which guarantee a secure trading environment. For purchases with your credit card, follow the instructions in our online store in the Payment Methods section. You will be asked to fill out the order form and the number and expiration date as well as the 3-digit number (CVV) on the back of your credit card. In case you choose to pay by credit card you must be present at the receipt of your order with your credit card and your ID. In this case (ie payment by credit card) it is not allowed to receive the order from a third party who displays the credit card and wishes to pay with it for you. In case the order is made on the data and on behalf of a company then the credit card you use must be corporate. That is, to have been issued in the data of the respective company. Upon receipt of the order, the holder of the corporate credit card must also be present, with his card and ID. For your own security, credit card payments are subject to a verification check and at the end of the check the products are shipped. The check depends on the bank issuing the card and can last up to 2 working days.

b) Payment upon receipt of the order at your place (cash on delivery):

Pay the partner of our company, with the delivery of your order at your place. The cash on delivery method is valid for all of Greece (Mainland & Island).
The method of cash on delivery is valid for cases in which the package does not exceed 15 KG.
According to the current tax provisions, receipts worth more than 1500 € (including VAT) to individuals (Retail Receipt) and receipts worth more than 500 € (before VAT) to professionals / companies (Sales Invoice) should be paid ONLY with the following ways:

• Deposit / transfer to a bank account
• Credit or debit card debit

c) Receipt and payment of your order in the SMARTARENA.EU store:

In the final stage of completing the order, select "Receipt from store" in the Shipping Method. Your order will remain in the store of your choice for 24 hours after delivery to it. The payment of the order will be made at the cash register of the store upon receipt. In case you choose to pay for your order with a credit card, we inform you that the charge will be made at the store. You must have your credit card and ID (or passport) with you when paying for the order at the store checkout.

d) Payment by Deposit in a Bank Account.

You can deposit the value of your order in one of our accounts. Contact us for the exact amount of shipping costs and take advantage of our offers. More information in the Payment Methods section of our online store https://www.smartarena.eu/tropoi-pliromis.html

13. PRICE POLICY

The pricing policy of SMARTARENA.EU products is the same in all our distribution channels: Store, Catalogs, online store. In any case, although we make every effort to accurately indicate the data and prices we quote in our online store, we can not rule out the possibility of typographical or technical errors in prices and product features.

14. ORDER DELAY

We take care to check our stocks daily, however your order may be delayed for the following reasons:

The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers, either domestic or international. However, there are cases where an order of ours can be "stuck" at the customs or in its transport, with the result that we do not have it in our warehouses when we calculate. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. We will send this item to you immediately upon receipt in our warehouses.

The product you ordered has already been removed and is not available: Among the 1,000 products we display in our online store there are rare cases where their supplier suddenly and unannounced announces that he is removing them. In this case, an employee of our company will contact you directly to give you all the alternatives.

In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.

In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because eg your details that you have entered are not properly updated. In any case, the delay does not exceed thirty days from the conclusion of the contract.

15. INFORMATION E-MAIL (NEWSLETTERS)

1. SMARTARENA.EU sends informative emails at regular intervals.
2. SMARTARENA.EU is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISP’s (Internet Service providers) for delivery
3. Newsletters can end up in the spam folder, so please check regularly that they are not stored there
4. Put the shipping address of www.smartarena.eu info [at] smartarena.eu in your safe list
5. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the news submission system of SMARTARENA.EU, you can inform us using the contact form of the site.
6. SMARTARENA.EU uses a provider (3rd party company) for the identification (tracking) of the recipients of the newsletter. Does not provide 3rd party information about first name, last name, home address
7. The update from SMARTARENA.EU, is done only if you choose it and for as long as you wish. On the contrary, in case you have placed an order in SMARTARENA.EU, using our site, we send automated informational messages (email) and / or sms about the progress of your order. There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these e-mails can reach you and keep them throughout the duration of our transaction.

It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.

16. ELECTRONIC SETTLEMENT OF DISPUTES

The European Dispute Resolution (Online Dispute Resolution - ODR) platform of the European Commission was launched on 15/2/2016, which allows both consumers and traders to resolve their disputes electronically, whether they concern domestic or cross-border transactions.

The ADR is directly linked to the competent Alternative Dispute Resolution (ADR) bodies in each country, which undertake the handling of complaints. Each dispute resolution body applies its own rules and procedures. These are usually simpler, faster and less expensive than going to court. However, the choice of body must be agreed by both parties.

In our country the competent bodies are

A) the Independent Authority "Consumer Advocate"

B) the Mediator of Banking - Investment Services.

The process takes place in four stages:

- Submitting a complaint

- Agreement on a dispute resolution body

- Complaint handling by the dispute resolution body

- Result and termination of the complaint

The process is easy, completed electronically and serves all EU countries. The body must decide within 90 days.

ADR is part of Directive 2013/11 / EC, which was recently harmonized in Greek legislation (with JM 70330/2015) and provides for the possibility of electronic settlement of consumer disputes through the Alternative Dispute Resolution process throughout the EU. Association of European Agencies ΗΕΔ

17. APPLICABLE LAW

These terms of use and the use of the website www.smartarena.eu are governed by Greek Law, the applicable legal provisions of the European Union and the relevant International Treaties. In the event that any of these terms would be deemed invalid or void, this void or cancellation will not affect the validity of the other terms. The Courts of Thessaloniki are responsible for resolving any dispute that may arise from the use of the website www.smartarena.eu or regarding the interpretation or application of these terms of use or on their occasion.

18. ACCEPTANCE OF OUR POLICY

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website announced through it.